IT Service Management
Optimiza la experiencia de los clientes y eleva la gestión de los equipos con un software ágil y transparente.
Optimize your customers' experience
Elevate Management and Improve Customer Service with eThalamus ServiceManager.
eThalamus ServiceManager
Ensure that no request goes unresolved with agile, transparent service and improve customer service, while optimizing productivity and empowering your team.
Increases customer satisfaction
Organized management and detailed follow-up of each request guarantee quick responses and effective solutions.
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Improved operational efficiency
Automates incident assignment and tracking, optimizing response time and reducing human error.
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Facilitates team collaboration
The team works together more efficiently, accessing the same information and interacting on complex solutions.
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Standardizes resolution
Through playbooks the service team can answer and resolve ticketswithout the need for specialized knowledge.
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Improved decision making
Reports and data analysis help identify areas for process improvement and better manage available resources.
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Drives scalability
The ticketingsystem grows withyour company, adapting to a higher volume of requests without losing efficiency.
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Discover ServiceManager
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Innovate in your service platform and accumulate satisfied customers
eThalamus ServiceManager
Customer service that grows with you
Service platform for companies seeking to optimize and professionalize their management of customer requests, problems or concerns. It allows to register, organize and follow up on each event, ensuring that no request is lost or unresolved.
Monthly
Annual
saving 20% of
Starter
$300
/month
$3000
/year
Centralizes requests and service requirements focused on improving response times, ideal for starting and speeding up your response.
Centralizes requests and service requirements focused on improving response times, ideal for starting and speeding up your response.
Advanced
CL$500
/month
$5000
/year
Incorporates monitoring and observability of IT systems with ticket automation, designed to increase efficiency.
Incorporates monitoring and observability of IT systems with ticket automation, designed to increase efficiency.
Enterprise
$1000
/month
$10000
/year
It enhances the stability, security and efficiency of IT systems, focusing on automation and customer experience.
It enhances the stability, security and efficiency of IT systems, focusing on automation and customer experience.
Users included
3
3
5
Nodes included
1
3
Additional users
$20/month
30/month
50/month
Additional nodes
$20/month
50/month
80/month
Help Desk
The centralized ticketing system focuses on improving customer satisfaction and operational efficiency.
Inbox
Consolidated ticket panel
Collaborative resolution
Massive management
Ticket merging
Plantillas de respuesta
Personalización SLA
Categorización
Severidad
Primera respuesta
Resolución
Aprobación
Paneles Usuario / Categorización
Historial
Detalles
Indicadores SLA por usuario
Indicadores SLA por categorización
Indicadores SLA general
Indicadores CSAT por usuario
Indicadores CSAT por categorización
Indicadores CSAT general
Indicadores CES por proceso
Indicadores CES por categoría
Estadísticas Tickets
Estadísticas generales
Exportación de historial
Reportería por cliente
Dashboard
Feedback
Multicanal
Email
Whatsapp
Whatsapp bot
Automatización
Operación
Seguimiento
Cierre
Feedback Clientes
CSAT
CES
Playbooks
Repositorio de conocimiento
Asignación a Tickets
Estadísticas de uso
Recomendaciones asignación a Ticket
Recomendaciones nuevo playbook
Multitenant
Departamentos
Categorías
Portal de Auto-atención
Monitoreo
Noticias
Informaciones
Reportería
Tickets
FAQ
Dashboard General
Indicadores monitoreo
Indicadores eventos
Indicadores tickets
Indicadores incidentes
Indicadores clientes
Monitoreo de Activos
Configurador de monitoreo
Disponibilidad
Operatividad
Reportería
Seguridad
Informativo
Gestión de Credenciales
Gestor de accesos
Bóveda de contraseñas
Registro de accesos
Compartimiento seguro de accesos
Generación de Eventos
Dashboard
Eventos de monitoreo
Generación manual de Tickets
Generación automática de Tickets
Eventos de indicadores clientes
Integraciones
CRM's
Soporte
Online
FAQ
Whatsapp
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Innovate in the management of your customer service
Discover eThalamus ServiceManager
Contact us so we can help you choose the version that best suits your needs.